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Shipping & Handling

Shipping Procedures

At Desertcart customer satisfaction is our top priority, and this is why we take the utmost care to deliver your item to you as safely and fast as possible. Our shipping process eases your everyday life, letting you focus on your priorities instead of working out the logistics. Your item is shipped to one of our global hubs and Desertcart monitors your order from there until it is in your hands. Whether it’s a Zenith watch or a Lego set, your order will be safe in our hands until it’s in yours.

How much does delivery cost?

You can see the final cost of your order after adding an item to your cart. Please understand that there can be instances where the item is relatively large and/or heavy, so an extra shipping charge may apply in order for Desertcart to safely deliver it to you. If your item exceeds a courier's normally allowed dimensions or weight, they may levy an additional handling fee. In this circumstance, we will communicate this amount to you and you will have the option to proceed with the order by paying the additional charge, or cancelling your order for a full refund.

Order Tracking

You can view all updates to your order status as well as your package’s location at any time from your account page. For any further assistance on your order status, you can contact Desertcart support at any time and we can connect you to the local courier in your country who will be delivering your order.

Express Delivery

Some of our items have an "Express Delivery" option, which means that they will be delivered faster than our Standard shipping for an additional fee. You can see the delivery estimates and fees by adding an item to your cart. Please note that Express Delivery is not available for items classified as hazardous goods for international air cargo. Additionally the Standard Delivery timeframe will be longer for these items. You will be notified of this once we receive your order.


Stock and availability shown on this site is for your reference only. While we strive to maintain the most accurate and timely information on stock and availability, it may change between the time you added an item to your cart and the time your order is processed. In rare cases, an item may become out of stock, or the number of units that you ordered may not be available. In that case, we will contact you to confirm how you would like to proceed.

Handling and Delivery

All orders are screened by Customs and processed by our appointed clearance agent in each country, after which it is handed over to the courier for final delivery. If there is any exterior damage visible on the packaging at the time of delivery, please refuse delivery of the package and it will be returned back to us for further inspection. In case you discover that the item is damaged after accepting delivery, then please contact Desertcart

Import Clearance

Desertcart may cancel an order for a full refund if any of the items in an order are prohibited by your local Customs or other government authority. While we try to filter only allowed items, there may occasionally be products available that are in fact prohibited in your country. Please see our FAQ page for a full list of items that are prohibited in your country. While we do keep this as up to date as possible, the government regulations can also change without notice.

For more information on our shipping policy, check ‘Terms & Conditions’ or simply contact us.