Question 1

My low battery light is flashing after only two weeks use, I only have one cat so limited use of the cat flap any suggestions or is the catflap faulty

Accepted Answer

Check the two optical sensors in the tunnel at the top near the door (outside) are clear and not obscured by cat hair. Also check that the bottom part of the tunnel where the cats belly goes when it comes in is still clean too. If either of these two are a problem then the unit thinks there's a cat in the tunnel and it switches on the microchip reader which uses a lot of battery. We have a long haired cat and the outer part of the flap near the hinge with the draft excluder needs regular cleaning to stop this happening. Good luck

Question 2

Hi, i recently bought a staywell four way magnet and the neighours cats can easily break in, can anyone confirm this is durable to intrusion?

Accepted Answer

All we can comment is that since fitting this new microchip cat flap we haven't had a single unwanted visitor (well of the feline variety - in-laws are still getting in !!!) and our shy cat is a lot happier.

Question 3

can it be manually operated so all of my cats can come in at night but not go out again ?

Accepted Answer

Yes, however one of our cats has worked out how to get out when in theory the cat-flap is locked. This rather smart cat bangs her paws against the flap such that the bottom corner moves slightly inward. She then slips her right paw under the flap, pulls the flap inwards, and squeezes out under the flap.  Our older cat hasn't managed to work it out, so when he's inside, he stays inside!

Question 4

We currently have a Staywell standard manual cat flap, will this one fit the same hole?

Accepted Answer

Hi Mrs B,The SureFlap Microchip Cat Flap has been designed as a drop-in replacement for many existing cat flaps. The hole dimensions required to fit the cat flap are 165mm (W) x 171mm (H).I hope that helps!Best wishes,The SureFlap Team

ASIN	B003EGIM3O
Best Sellers Rank	1,047 in Pet Supplies ( See Top 100 in Pet Supplies ) 1 in Cat Flaps
Brand Name	SureFlap
Closure Type	Flap
Colour	White
Country Of Origin	China
Customer Reviews	4.4 4.4 out of 5 stars (22,733)
Dog Breed Size	Medium
EU Spare Part Availability Duration	1 Years
Frame Material	Plastic
Global Trade Identification Number	05060180390006
Included Components	..
Item Type Name	Cat Flap
Item Weight	454 g
Manufacturer	SureFlap Ltd
Manufacturer Part Number	Microchip Cat Door- White
Material Type	Plastic
Maximum Compatible Thickness	60 Millimeters
Minimum Compatible Thickness	3 Millimeters
Model Number	SUR001
Number of Items	1
Pet Type	Cat
Size	22 x 22 x 12cms
Target Audience	Cats
UPC	812472020000 729557055645 740023071105
Unit Count	1 count

Sure Petcare SureFlap Microchip Cat Flap, RFID Collar Tags and Microchip Compatible, One-Button Control, Install in Doors, Windows and Walls, White, 4 x AA Batteries Required Not Included

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