Dimplex IgniteXL 50" Built-in Linear Electric Fireplace (Model: XLF50), 8530/5118 BTU, 240/120 Volt, 2500/1500 Watt, Black

Wow! What great work ethics. They definitely stand behind their warranty. Am very pleased and all looks fantastic.

We did a lot of research before deciding the Dimplex Ignite had a superior flame appearance to all the other brands. Since this is in our living room (and our house is relatively small), we wanted it to be visually exceptional.....and it is!! The heat output is adequate. It keeps our living area warm which was our goal. Just don't expect the kind of radiant heat you'd get from a wood/gas fireplace! The boost setting does improve how quickly the area warms up. We hired a contractor to build the structure to insert the fireplace into (and had it hardwired-highly recommend). It was an easy install for him, but we would have struggled with it! While the Dimplex was more than we had originally planned to spend, it was money well spent!!! We love it!

Ordered and received within one week. The delivery was exceptional with the driver assisting with getting this enormous and heavy unit into the house. Once installed....I'm obsessed! It is exactly what we needed to draw people into an area that was under utilized. Now, because of this beautiful fireplace it's a favorite spot to read, shop online, or simply enjoy the quiet ambiance. We don't use the heater but tested and it does work effectively. Would definitely recommend this brand and this particular unit. No issues as it's only been installed a week or so I can't comment on customer service but hope I don't have to in the future.

We just installed one. Installation was part of a rec room remodel. Recommend mount on 2x6 framing. We finished with wall tile. Works well. Adds room ambiance. Tips: * Two-man job to carry unit from shipping crate. Two-man job to mount. Unit out of the box weighs about 100 lbs * Direct connect on own electric circuit. We hired an electrician to run new circuit to electrical junction box * Comes with small trim kit. Did not need to buy larger trim kit * To install, you will handle two pieces of glass: A reflective mirror and panel glass. We used three people to install with care. Can be done with two people * We tested the heater and electronics before final installation of glass...just in case. * Choose 220V if you want higher wattage. 1500 Watt/110V was fine for us. Small gripes: * Remote control is missing a CR2032 battery. Amazing that Dimplex sells a several thousand dollar unit and manufacturer chooses to omit a battery not likely in the customer's battery drawer. No mention battery no included. Amazingly cheap decision. * Remote control should default to a smartphone device. Missing this choice, so design is dated.

We’ve had this fireplace installed for about 2 months now. It’s not a clunky product like a lot of other electric fireplaces (we wanted it completely flush against our wall and that’s exactly what we got), it’s entirely controlled by a remote so our toddler can’t hit a bunch of buttons on the panel, and while not the cheapest out there, is a reasonable deal for how it looks, the settings it comes with, etc. It’s an electric fireplace so of course there’s no real fire in it but it’s kind of wild that a few guests were second guessing themselves on if this thing was emitting real flames. We don’t often run the heat output simply because it’s on a level in our house that doesn’t need it but when we do, its does a fine job. I can’t speak to ease of installation as our contractor put it in.

**When you have to continually wait a long period of time (45 minutes plus) for a business' Customer Service it tells you that either they make a bad product, or they don't hire enough people to support their business. In this case it's definitely a bad product, and piss poor Customer Service. Would never recommend anyone to buy anything from Dimplex. **They are not in the USA, they have no techs in the USA, and they contract everything out, installing, repairing, etc., to the cheapest installer. We have literally spent hours on hold with Dimplex to just get parts, then more hours with them trying to get their installers to install the parts. Purchased the XLF 50 on 5 Dec 2017, had it installed a week later. Since installation, the electric fireplace has been broken longer than it has worked! Average wait time to get through to Dimplex Customer Service is 45 minutes to an hour+ each time you call. The "flicker" motor went out within the first 2 months. Called Dimplex, spent 40 min on hold for them to spend 5 min on line with me to take my information and send me the part. Part arrives a few days later, then it sits at my home waiting for installer to call. A month later I am calling Dimplex, on hold again for 45 min, for them to tell me they will contact the installer. A couple weeks go by and finally an installer calls to install it the following week. Two months later, same crap, flicker motor goes out. Spend 55 minutes on hold trying to contact Dimplex. Again, 10 min for them to tell me they are sending me the part. Again, 2/3 weeks go contact by any installer. Again, on the phone for 50 minutes waiting for Customer Service. Again, they answer, 5 min later they tell me they will contact the installer. We've had 3 flicker motors installed within a year. When the last flicker motor went out it popped, didn't realize it smoked the control board, heater motor, etc. Again, on hold with Dimplex for over an hour. Again, will send you the part. Part arrived on 21 Jan 2019, it is now 19 February 2019, and have not yet heard from the installer. Called Dimplex today. The recording states "wait time is 15-20 minutes", 50 minutes later I get through. The Customer Service rep, Cheryl, is a waste of oxygen. Tells me she "does not want to hear my "wrath". I ask to speak with supervisor. She puts me on hold for another 5 minutes. Comes back on and starts to tell me about trying to contact the installer. Told her I want to speak with her supervisor, she yells at me "she's not here", I said transfer me to her VM. Left a message, no return calls. WORST! WORST! WORST! No accountability, substandard products, and unprofessional customer service, not logistic plan to support customers when parts are shipped out to be installed. No worth your time or money.

I wanted the most realistic electric modern option available. Our home didn’t have gas. I didn’t want it to look cheesy. I read all reviews and had contractor install so I could see before they tiled. This was a great fireplace. We also used it a lot in two different rooms and it was perfect to warm up a large space. Has a remote which was easy to use. Different visual modes for high flame or low flame. Warm white is what I always used. Other options if you’re into that. Would recommend

I was skeptical about an electric fireplace but this one is perfect! It looks good, throws off enough heat to warm my space, easy to install. There are cheaper choices out there but I’m very pleased with this one!

I wanted to go to the local fire store to see the unit before I bought it. Unfortunately the local fire store would not answer their phone. So instead of helping the local company I ended up rolling the dice and buying the unit blind, from Amazon. Typical Amazon order, click boom delivered. Super fast. I am super happy with the unit, I am only running 110 volt but the heat output is impressive. I have the unit in the master bedroom which is 20 foot by 20 foot, and even on 110 volts the fire will warm up the room easily and even better it can maintain the temperature to your desired setting. The first few days of having the fire the room was getting too hot. The fan is quiet on eco mode, can be used on heat boost so the machine runs on max for a 5, 10 or 15 mins to warm the room quickly. The fan is noisy when on heat boost. So basically the heating system is very impressive. Now for the look. The flames and ember bed are mesmerizing, with little frame and more fire. The warm flicking glow is awesome. Yes the unit is expensive. But in my opinion worth every penny.

We were skeptical on buying this fireplace because of the price but when we installed it wow it’s so pretty! For our place I think it gives enough heat but we probably wont use it as much as our furnace gives very good heat. But overall very nice fireplace

Looks fantastic and relatively easy to install. The heat boost warms up the room quickly. Lots of great colour options. We are very happy with our purchase!

we have finally now fully installed this fireplace and it’s beautiful!! the packaging was well done and luckily no dents or scratches - very impressed with packaging - my husband did build a frame to insert as per the specs and it was perfect!!! We live all the options in this fireplace - so beautiful you will not regret! we bought the 74” and looks stunning against a built in rock wall! I’m not sure about the negative review - but rest assured mine was very well packaged - not even dust in the glass inserts!!

Love this fireplace! It’s more beautiful in person. Love the ember bed and colours and the flame is very realistic. The heater works great. We did pay to have an electrician install 240 volt power and hardwire for us. The fireplace shipped quickly and arrived in perfect condition.