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Customer Support

Our Other Brands:Hewyn|Selfship

We remain fully operational. Our teams are working around the clock to ensure your deliveries continue safely.

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan

Customer Services

About Us

Customer Support

Our Other Brands:Hewyn|Selfship

Novo Kit Full Set, Prism Blue

Product ID: 139542375

Description

Novo Kit Includes: 1 x Novo Device, 2 x Novo Pod (Refillable), 1 x USB Cable, 1 x User Manual
Come with extra 3pcs/pack pods, total 5pcs pods.
100% authentic with security code and 100% quality warranty, shipping from China.
Come with one portable bag (WRSTON).
If you didn’t satisfied with our product, please contact us and we will issue a full refund.

Novo kit includes: 1 x Novo Device 2 x Novo Pod (Refillable) 1 x USB Cable 1 x User Manual Come with extra 3pcs/pack pods, total 5pcs pods. Come with one portable bag (WRSTON). 100% authentic with security code, shipping from China. If you didn’t satisfied with our product, please contact us and we will issue a full refund.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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